WhatsApp multiagente · Chultún
Several people on one number, without clashing.
The WhatsApp Business app lives on one phone and one person answers it. As soon as three people are answering, the classic problems start: two reply to the same customer, nobody knows who was meant to follow up, and the history stays on whichever device was in someone's hand.
Sound familiar?
It happens in almost every business.
Two reps answered the same customer with different things.
The business phone goes home with whoever closes up, and that is that.
Nobody knows which conversations went unanswered yesterday.
What you get
What gets done.
One inbox, several people
Everyone answers from where they already work, on the same number, without passing a device around.
Routing with an owner
Each conversation lands with someone responsible, by shift, by area or by whoever served that customer before.
No two people answering at once
You see who is already in a conversation before writing. That is what avoids looking foolish in front of the customer.
The history belongs to the business
It all stays in the CRM, with its contact. When somebody leaves, the conversations stay.
And you see who answers and how long they take
Not to police anyone: to know whether the afternoon shift needs another person.
How we work with you
Three steps, no surprises.
- 01
We look at who answers today
How many, on what shifts and how they divide it up.
- 02
We set up the number and the routing
One business number, with clear assignment rules.
- 03
We go live with the team on board
Trained and with a week of support.
How many people answer your business's WhatsApp today?If it is more than one and there is a single phone, you already have the problem.
I want a proposalFrequently asked questions
What people ask us before we start.
Can I do this with the WhatsApp Business app?
Up to a point: the app allows some linked devices, but no routing, no owner per conversation, and no history outside the phone.
How many people can answer?
As many as your operation needs. The practical limit is how you divide the work, not the system.
Can you see who answered what?
Yes, and it is one of the most useful parts: not to point fingers, but to train and to size the shifts.
And if I want an assistant to answer first?
That works: the assistant handles the simple things and steps aside as soon as a person joins.
- 01Odoo ImplementationYour whole company in one system, up and running in days, not weeks.
- 02Migration to OdooMove to Odoo without losing anything along the way.
- 03Website & SEOWhy doesn't my business show up on Google?
- 04Social Media Audit & AnalyticsYour social media: what works, what's noise and what's missing.
- 05Google profile and mapWhen people search the map, be the one who shows up.
- 06Online storeAn online store that does not force you to enter the sale twice.
Tell us what you have today.
We'll tell you what makes sense and send you a tailored proposal. No commitment.