Module for Odoo Online · Response SLA
The clock starts when the lead arrives.
Four hours from the moment the opportunity is created — not from the last change. If nobody attended it within that time, the module acts and leaves a record, with no one having to watch.
Sound familiar?
It happens in almost every sales team.
A customer wrote at 9 in the morning and got an answer the next day.
By the time somebody called, they had already bought elsewhere.
Nobody knows how long your team takes to reply, because it has never been measured.
How it works
Three steps, inside your Odoo.
- 01
The opportunity is created
The deadline starts right then. It does not matter how it came in: web form, WhatsApp, email or manual entry.
- 02
The four hours run
It is a first-response deadline and it does not reset: it is how long the customer has been waiting, which is the only clock they care about.
- 03
If it expired, the module acts
The opportunity changes hands and its history records when it came in, who had it and when the deadline passed.
What changes
From day one.
A deadline that is the customer's
It counts from when they asked, not from when somebody opened the CRM.
Nobody is left waiting
Once the deadline passes, the opportunity changes hands by itself.
And it gets measured
Every expiry leaves a record, so at last there is a number to look at.
How long does your team take to answer the first message?If the answer is «it depends», this module turns it into a number.
Book a demoWhat your team sees
No new screens: everything happens where they already work.
- The standard deadline is four hours and is adjusted to your operation on setup.
- It is measured from the opportunity's creation, not from the last change: it is the customer's clock.
- It works with Lead Assignment, which is what knows the team's turn.
First-response deadline passed: 4 h since it was created
No activity recorded · reassigned to the next in turn
Frequently asked questions
Before you book the demo.
How is it different from Inactivity Reassignment?
The clock. This one measures from when the lead came in and never resets: it is first-response time. Inactivity Reassignment measures from the last change and its clock goes back to zero every time somebody touches the opportunity. One watches that you reply; the other, that you do not abandon.
Can I use both at once?
Yes, and that is usual: they cover two different moments of the same prospect.
Does it respect business hours?
The standard deadline runs continuously. If your operation needs it to respect a schedule, that is defined on setup.
Do I need Lead Assignment?
Yes: this module decides when the opportunity must move, and that one knows whose turn it is.
Other modules
They work together, inside the same Odoo.
See it running in your Odoo.
We'll show you with your own catalog and your own team. No commitment.